This hotel offers 17 well-furnished rooms with room heaters, cable TVs, and attached bathrooms with constant supply of hot and cold water. It also provides 24-hour room service. Mandarin Residency has a conference hall for business engagements and social events.

The travel desk in this Gangtok hotel assists guests with currency exchange, car rental, and sightseeing services. The hotel also offers doctor-on-call and laundry services. It has an in-house multi-cuisine restaurant and a bar.