|
|
| |
 |
| |
|
|
| |
MyHotelTrip.com (Unit of GDS Hotels Pvt. Ltd.) is committed to providing you with the best customer service and support. Our online Customer Service Center offers you immediate answers to many of your questions. Simply click on one of the links below to find answers to our Frequently Asked Questions. If you don't find the answer you need, please contact us. You can call one of our offices or email us.
We Endeavour to process each inquiry as quickly as possible, so please be patient, we will reply to you.
Below you find the information regarding your booking.
Find below for other Related Information
- Interested about Hotel GDS Services or have any question? Click Here
- Do you want book any Holiday Packages or have any question? Click Here
- Do you have want to book Lastminute Hotels Deals? Click Here
- Are you a Travel Agent & want to Join Us? Click Here
- Are you interested about Affiliates Programme? Click Here
- Are you a Hotelier & want to add your Hotel in our website? Click Here
Frequently Asked Questions
Frequently Asked Questions Booking Information
How does MyHotelTrip.com work?
MyHotelTrip.com offers hotel rooms and accommodation deals for the next 28 days. Our accommodation providers update their last minute offers for rooms that could otherwise go unsold. The rates reflected on MyHotelTrip.com are discounted because the hotels would rather sell the room at a discounted rate than not at all.
top
What if I have paid for the booking and then want to make a date change or any other amendment?
We understand that circumstances can arise where you may need to make an amendment to your accommodation booking. Where the hotel permits amendments to reservations, an amendment fee may apply (refer to the booking conditions).
top
If I cancel my booking, will I get a refund?
An administration cancellation fee applies to all bookings that are cancelled after full payment is received and the booking is confirmed (see our booking conditions). Additional cancellation fees depend on supplier policies, which are clearly stated on the payment page. The earlier we receive your cancellation notice the better the chance of avoiding supplier cancellation penalties.
top
What proof of my booking do I have for the Hotel?
As soon as you have entered your credit card details and have made a booking on MyHotelTrip.com, an email will automatically be sent to you, confirming your reservation. This email will contain the link to you to your voucher and receipt/invoice. The voucher needs to be printed out, signed and presented at the hotel on your arrival. The receipt or invoice can be retained for your records - it does NOT need to be presented to the hotel.
top
Will the hotel receive my booking immediately?
Yes, we forward your booking details to the hotel as soon as the credit card transaction is approved.
top
I have lost my voucher, what should I do?
To get another copy of your voucher, please go to our View/Amend/Cancel Your Booking form. Once you enter your Booking ID and the email address used when making the booking, you will be able to access a page where you can print another copy of your voucher. If you have lost your booking ID, please contact us through our Customer Service Centre and we will resend it.
top
What are your booking conditions?
To read our Booking Conditions, please click here
Frequently Asked Questions Hotel Facilities & Room Information
- What is the cost of car parking at the hotel?
- Do you organize airport transfers with my accommodation?
- Where can I find contact details for a hotel?
- How do I find directions to the hotel?
- Could you send me maps and/or other information about the hotel?
- Do I need to add Breakfasts to my Itinerary if the room type I booked says it includes breakfast?
What is the cost of car parking at the hotel?
All the information that is available to us about facilities at the hotel is displayed on the website. For information not already stated on our website regarding room facilities or hotel facilities, please contact the hotel directly. The contact information will be displayed on your check-in voucher.
top
Do you organize airport transfers with my accommodation?
Unfortunately we do not offer airport transfers when booking your accommodation. We do not store information regarding the airport transfer services for each hotel featured on our website. We suggest you contact the information desk at the airport on arrival to arrange your transfers.
top
Where can I find contact details for a hotel?
The hotel's street address is shown on the hotel's information page. Once a booking has been confirmed, we issue the Confirmation/Accommodation Voucher, which also states all the hotel's contact details.
top
How do I find directions to the hotel?
The location information of the hotel is listed on the hotel description page. This can also help identify the distance from the hotel to certain landmarks or the airport.
top
Could you send me maps and/or other information about the hotel?
All the information regarding the hotel (such as facilities and rates) is located on each hotel's web page. For additional information, you may contact the hotel directly.
top
Do I need to add Breakfasts to my Itinerary if the room type I booked says it includes breakfast?
If the room type that you book is, for example, "Standard Room including Breakfast", breakfasts do not need to be added to the Itinerary. This also applies if breakfast listed is part of the Rate Inclusions. However, if the website states that the rate includes breakfasts for up to 2 guests, and there are more than 2 guests staying, you will need to add any additional breakfasts to the Itinerary as required.
Frequently Asked Questions Pricing/Rates Information
- Are the booking and the rate guaranteed?
- Am I getting the best price for my hotel accommodation?
- What is included in the rate?
Are the booking and the rate guaranteed?
Yes. All bookings are taken from room inventory provided and updated by the respective properties. The booking is confirmed with the hotel the moment your reservation is processed. There are only a limited number of rooms available at these special rates so book early to ensure you get the best deal.
top
Am I getting the best price for my hotel accommodation?
Our hotel partners use MyHotelTrip.com as a means of selling 'last minute' rooms that they may not to sell through their traditional sales and promotional activities. Rates are often changed daily to reflect the amount of unsold room inventory still available. With this mind, hotels place exceptional offers on the MyHotelTrip.com site.
top
What is included in the rate?
To find out what is included in your rate, please move your mouse over the rate to see all inclusions provided (breakfast, newspaper, parking etc). If the rate is not highlighted or underlined then the rate specified is for room only.
Frequently Asked Questions Payment
- Is it safe to use my credit card on MyHotelTrip.com and will my personal details remain safe?
- When will my credit card be charged?
- Can I pay with more than one credit card?
- I don't have a credit card, can I pay cash on arrival?
- Will the hotel receive my booking immediately?
Is it safe to use my credit card on MyHotelTrip.com and will my personal details remain safe?
MyHotelTrip.com uses the one of the world's leading encryption specialist THAWTE, that utilises SSL (Security Socket Layer) encryption technology, to ensure the complete security of your personal information and credit card details. In accordance with the privacy legislation introduced on December 21, 2001, our Privacy & Security Policy outlines the information collection practices utilised by MyHotelTrip.com, how that information is used and the choices you can make about the way the information you provide to us is collected and used. For more information, please refer to our Privacy & Security page.
top
When will my credit card be charged?
Your credit card is charged immediately after you submit the credit card form. Please note, there are 2 methods of payment which are detailed below:
Full pre-payment
The full amount of the booking is charged immediately after credit card details are submitted.
Deposit payable
A percentage of the booking cost is charged as a deposit for your reservation. The balance is then paid directly to the hotel upon your arrival.
Please note - The method of payment and total amounts owing in either case will be outlined in your Itinerary on our Secure Payment Form.
top
Can I pay with more than one credit card?
Yes. You are able to provide payment with multiple credit cards ONLY if you make the booking over the phone with one of our consultants. If you wish to alter a credit card after it has been charged, and the booking confirmed, a fee will apply – see our booking conditions.
top
I don't have a credit card, can I pay cash on arrival?
All bookings through our service require either a full or partial pre-payment. This will vary depending on your destination. For more explanation see Question 2 above.
top
Which credit card types do you accept?
The cards we accept are: American Express, Diners Club, JCB, MasterCard, Solo, Switch, Visa, Visa Electron
Please note that if you provide an American Express or Diners Club credit card for payment of your booking, the transaction may be charged in a different currency to the one in which your booking rates were quoted. The cost of your booking is converted using our bank's exchange rates on the day of the transaction. |
| |
| |
| |
|
| |
|
|
| |
|
| |
| |
|
| |
|
PROCESSING
